Cancellation, Refund and Deposit Return Policy

1. Requests and statutory rights
Customers may cancel through the booking-detail cancellation function or by presenting the reservation number and applicant email to the designated desk or Company support. Booking cancellation and payment cancellation are handled separately. The periods and requirements of Article 17 of Korea's E-Commerce Consumer Protection Act remain applicable. Starting a service does not exclude rights for separable unprovided portions or where the service differs from its description or contract.

2. Payment and deposits by purchase channel
Website advance bookings prepay the displayed rental fee and do not pay a separate deposit. External-platform advance bookings pay the original seller and, unless separately disclosed, do not pay an on-site deposit. An on-site purchaser may pay a deposit disclosed before payment, using the on-site payment method, and receives the method, amount and transaction evidence. Card charges, genuine authorization holds and cash deposits are handled according to the method actually used. A deposit is separate from rental fees and cancellation charges and is not automatically applied to a no-show penalty or forfeited without a basis.

3. Pre-use cancellation, refund and schedule change
A website-prepaid rental fee is refunded in full when cancelled at least 24 hours before the session. From less than 24 hours before the start through 30 minutes after the start, 50% is refunded. A booking unattended for more than 30 minutes after the start is closed as a no-show with no rental-fee refund. Exactly 24 hours before qualifies for a full refund, and exactly 30 minutes after the start remains within the 50% rule. Prior refunds reduce the total policy entitlement. One free move before the start is allowed when the same products and quantities remain available. After more than 30 minutes without attendance, the remaining one-time change may be used only for the nearest not-yet-started same-day session with stock. External-platform cancellation, refund and change rules take priority for that purchase while statutory rights remain.

4. Late arrival, early return and extension
Equipment may be collected up to 30 minutes after the session starts, but the original end time remains and only the remaining time may be used. Customer-requested early return does not refund the prepaid base-session fee, and extension time that did not occur is not charged. Extension is allowed only with staff approval and when it does not consume stock needed for the next session, at KRW 5,000 per 30 minutes. The first 10 minutes after the end are a return grace period.

5. Company-caused faults and overpayment
For a Company-caused equipment fault, a spare is offered first. If replacement is unavailable, or the customer declines a reasonable alternative offered by the Company, refund the unprovided remaining-time proportion or reschedule with the customer's agreement. Refund the full service fee when no service was provided. Verified duplicate payments and overpayments are returned in full or for the excess.

6. Normal deposit return
After normal return and inspection, the actual on-site deposit is returned in full. A card charge is cancelled or refunded to the original payment method, a genuine authorization hold is released, and cash is returned on site after inspection with evidence. A payment method that was not used is not described as though it were used. Rental fees and deposits are separate transactions and are not collected twice.

7. Damage, loss and partial return
The damage schedule distinguishes lens scratches, temples or hinges, frame/body damage or water damage, charging case, loaned iOS phone, and total loss or theft. Amounts will be published after the rental-supplier contract is finalized; no arbitrary amount is charged before then. Compare the return condition with handover and provide reasons, photos, estimates and calculations. Settle only attributable actual loss, excluding normal wear and existing defects. Deposit deduction requires customer confirmation or another lawful basis, and undisputed amounts are returned first. Advance-booked customers receive an evidence-based post-use claim. On-site purchasers are first settled within the deposit, with documented excess payable within seven days after the calculation is provided. Disclose withheld amounts, reasons, progress and actual recovery, and do not automatically forfeit the whole deposit as a penalty.

8. Timing and payment processing
Statutory withdrawal refunds are made within three business days from the applicable Article 18 starting date, with card collection suspension or cancellation requested from the payment provider. Normal-return deposits are also processed without delay and the Company's cancellation or refund request is made within three business days after inspection. Issuer statement updates may occur later; disclose the processing date, amount and result. Failed, rejected or uncertain PG responses are checked and retried rather than marked successful. Issuer delay does not remove statutory refund or delay-compensation duties.

9. Contact and disputes
Refunds for tickets bought on another platform are requested from the original seller, and the Company assists with verification of non-use and return. Platform tickets and deposits paid to the Company on site are separate transactions. Questions and objections may be submitted to the designated desk or Company support. Unresolved disputes may use the 1372 Consumer Counseling Center or the Korea Consumer Agency.