Equipment damage, loss and settlement rules

1. Condition and responsibility
Staff and customers check equipment/accessories before handover and record asset numbers, conditions and necessary photos. Follow instructions and immediately report faults, loss, theft or missing items. Return inspection compares the initial record and permits customer participation. Settle only actual damage causally attributable to the customer's intentional or negligent acts. Normal wear, battery use, existing marks, manufacturing defects or Company management/instruction faults are not shifted to the customer. Shared responsibility is apportioned. A lead applicant is not automatically liable for every other user's damage.

2. Valuation
Repairable damage uses necessary reasonable costs supported by estimates/receipts. Irreparable damage/loss uses a reasonable replacement value considering model, condition and age, not automatic maximum new-product pricing. Value affected accessories/loan phones individually. Deduct insurance payments, recovered items or other compensation to prevent duplicate collection. Unsupported fixed penalties, punitive charges or downtime damages are not automatically imposed. A deposit does not establish the damage amount or universally cap liability.

3. Explanation and disputes
Provide affected areas, before/after records, responsibility evidence and itemized costs/estimates and allow objections. Distinguish provisional estimates from confirmed amounts. Deposit deductions require customer confirmation or a lawful basis; return undisputed balances first. Explain separately payable amounts, methods and deadlines for agreement or lawful recovery. Booking consent does not authorize automatic extra card charges.

4. Late return and faults
For late return, contact the customer to check safety and return timing and settle actual usage under disclosed rates. Delay alone does not immediately establish loss, and replacement value and same-period fees are not counted twice. Later-discovered damage must be notified with inspection records and evidence of timing/cause. The operations lead reviews disputes; mediation or legal procedures remain available. Faults not attributable to the customer are handled with replacement/termination and unprovided-service refunds, without customer repair charges. Actual insurance settlements account for confirmed coverage/deductibles and recoveries; unpurchased insurance protection is not promised.

5. Damage/loss schedule and payment
The schedule distinguishes lens scratches, temples or hinges, frame/body damage or water damage, charging case, loaned iOS phone, and total loss or theft. Amounts will be published after the rental-supplier contract is finalized; no arbitrary amount is charged before then. Pre-booked customers receive an evidence-based post-use claim using the booking confirmation and contact details. On-site purchasers are first settled within the deposit, with any documented excess payable within seven days. Actual loss and statutory rights prevail, and deposits are not automatically forfeited.